Contact
We read everything that arrives. Please use the address that fits, so it reaches the right person and gets a faster answer.
We cannot give medical advice. Please do not send symptoms, imaging, implant details or surgical history, and please do not ask us whether you should have surgery or which surgeon to choose. We are not able to answer, and we delete clinical details rather than store them. Those questions belong with a physician who can examine you. See our medical disclaimer.
Where to write
Corrections
Something on a page is wrong or out of date. Tell us the page and what you believe is incorrect. A source helps, and we will read it.
Editorial and general
Questions about our work, suggestions for topics, or anything that does not fit elsewhere.
Clinicians and reviewers
If you are a board-certified surgeon or physician interested in joining the medical review board, or you want to challenge something we have published.
Surgeon listings
Enquiries about the provider directory, including inclusion criteria and how paid listings are disclosed.
Press and media
Interview requests, data enquiries, and permission to cite our research.
Privacy
Access, correction, deletion or export of your information. We respond within 30 days.
Response times
Most email is answered within five working days. Corrections are prioritised — if you have flagged a factual error, we look at it before anything else. Privacy requests are answered within 30 days as required by law, usually much sooner.
If you are struggling
A lot of people reach this site while unwell, dismissed, or frightened, and we are not equipped to provide support of that kind. If you are in crisis, please contact your local emergency number or a crisis line in your country. In the United States and Canada you can call or text 988. In the UK, Samaritans can be reached free on 116 123.
Postal
ExplantHealth
Chatham, Ontario, Canada
Full postal address available on request for legal correspondence.